What this policy covers
This policy applies to personal information collected by Tree Solutions WA through this website, the enquiry form and our phone number. It is written with the Australian Privacy Principles in mind.
What we collect
Only what you choose to give us, which usually includes:
- Contact details: your name, phone number and email address
- Job details: your suburb or street, a description of the tree work, access notes and any photos you send
- Call records: the time and length of calls to our number, and any message you leave
The website may also record standard technical information, such as browser type and pages visited, through hosting logs and basic analytics. This is not used to identify you.
How it is used
Your information is used to:
- respond to your enquiry and arrange a quote
- pass the job details to an independent local tree contractor so they can contact you, inspect the job and quote
- follow up on whether you were contacted and how the enquiry went
- keep records needed for our own business purposes
We do not sell your personal information, and we do not use it for unrelated marketing.
Who it is shared with
Because this is a referral service, the main recipient of your details is the contractor we pass your job to. Once they have your details, their own privacy practices apply to how they use them.
Your enquiry may also be processed by the service providers we use to run the website, the enquiry form and our phone line. They handle it only to provide those services.
Storage and security
Enquiry information is stored with reputable online service providers, which may store data outside Australia. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we keep it only as long as it is needed.
Your choices
You can ask to see the personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Contact us using the details on the contact page.
Changes
This policy may be updated from time to time. The version on this page is the current one.